To maintain the quality of the products, we recommend washing the items at a temperature of up to 40°C, turning them inside out. Avoid using bleach and tumble drying. For ironing, choose a low or medium temperature setting depending on the type of fabric. Care instructions are indicated on the label of each product.

In Ukraine, you can pay for your purchase by card on the website or in cash upon receipt (subject to a prepayment of 200 UAH). For international orders, online payment is available through the website during checkout.

The cost of delivery within Ukraine is calculated according to Nova Poshta tariffs. The cost of international delivery is determined individually depending on the country and the selected delivery method.

In Ukraine: Delivery via Nova Poshta within 2-3 business days.

Abroad: Delivery is carried out via Ukrposhta (approximately 14 days) or express delivery by prior arrangement.

Yes, according to the Law of Ukraine "On Consumer Protection", you can return or exchange the product within 14 days from the date of purchase, if it has not been used and has retained its retail condition.

To arrange a return, please contact our support service by phone at +380969990017 or send an email to kinnonteam@gmail.com indicating the order number and reason for the return.